FREQUENTLY ASKED QUESTIONS
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Call 702-676-2000 or message our website assistant to get your specific question answered!
What do I need to do to prepare for a procedure or injection?
Instructions are given to the patient upon scheduling the procedure in the office or over the phone
How many office visits will I need after my procedure?
Every patient will have at least one follow up after the procedure. It will then be decided on a patient by patient basis.
When should the patient call after the procedure?
Our office would like to speak to you regarding your response after the procedure. We would like to know if you have experienced pain relief, your current pain score or if you are experiencing any problems. Our post procedure calls are usually within 24 hours after the procedure.
Will I have any restrictions on the day after my procedure?
You may not drive for the remainder of the day. No heat is to be used in the injected area. No tub bath or soaking in the water. You may resume your normal diet and medications after the procedure unless told other wise by your doctor. Each patient will be different. Your doctor will give you exact instructions after your procedure.
Do I need to stop taking my usual medications?
Regular medications may be taken on a normal schedule prior to a procedure. If you are on any blood thinners, the physician will give you the appropriate instructions on when or if to stop.
Do I need someone to drive me or can I drive myself home?
You must bring a driver to your procedure appointment.
Which phone number should I call to make an appointment?
Ph 702-676-2000
Fax 702-676-2042
Can I have my co-payment billed to me?
Co-payment is due at the time of service.
Does your clinic accept cash pay visits?
Our clinics accept cash pay visits on a case by case basis depending on the medical treatment the patient is looking for. It will be in the sole discretion of the providers to determine if they can extend the case necessary for the patient’s needs.
What should I bring to my first appointment?
Please bring your insurance card, photo ID, copayment, medical records, and any radiology imaging you have had done (such as x-rays, CT, MRI). If possible, please print and fill out our new patient packet which is available at the bottom of our website.
Can I get the new patient paperwork online?
Yes, we have all our patient paperwork on our website.
Does your clinic complete FMLA, DMV forms? How long does your clinic process records requests?
Our clinic completes FMLA and DMV forms. Upon presentation of these forms to the provider, it may take between 7-10 business days to complete the forms. A customary fee will be collected upon receipt of these forms. Expedited requests may generate additional fees.
Records requests are processed within 24-48 hours upon receipt of the request. There is a customary fee imposed per page on these requests.
What are the office hours and are they the same for each location?
North Buffalo Location- 8:30am To 6:30pm (Mon-Thurs) 8:30am-12:30pm (Fri)
Flamingo Location- 8:30am To 6:30pm (Mon-Thurs) 8:30am-12:30pm (Fri)
Spring Valley Location- 8:30am To 6:30pm (Mon-Thurs) 8:30am-12:30pm (Fri)
What is the cancellation policy if I’m late or miss an appointment?
To provide the best care for our patients, we ask that you please provide 24 hour notice upon cancellation. If you will be late for an appointment, please call the office. Schedule permitting, you may be asked to wait or reschedule to a later appointment. Please note that late cancellations may be subject to a fee.
Is my insurance accepted?
Although insurance verifications are routinely done, it is ultimately the patient’s responsibility to check with their insurance to verify coverage. You may also view the list of accepted insurance carriers below.
Does your clinic accept walk-in appointments?
Our clinics accept walk-in appointments on a case by case basis. Qualification for the walk-in appointments will be determined by office staff who may investigate patient eligibilities, referrals and reason for visit to our providers.
Will I need to fill out paperwork at every appointment?
You will need to fill out a new patient packet for your first appointment only. However, you may be asked to update information at subsequent appointments or complete progress questionnaires.
Do I need to see my doctor to have my prescription refilled?
Some medications legally require being seen for a refill. Your physician will discuss this with you when they initially prescribe the medication. If your medication allows for refills without an appointment, you must call to request a refill 3-5 business days in advance to have your request processed.
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